Refund policy

1. Refund window

A refund can be requested within 14 days of purchase. Because store items are digital perks, approval is not guaranteed after an item has been delivered, consumed, transferred or substantially used.

2. Cases that may qualify

• The request is submitted within 14 days.
• The package was not delivered correctly.
• The same package was purchased twice by mistake.
• A store or server issue delivered the wrong package.
• The relevant perk has not been substantially used or consumed.

3. Normally non-refundable cases

• The purchase was made more than 14 days ago.
• Keys, boosters, currency, crates or other consumables were used.
• The perk was delivered to the username entered and used in game.
• The account was restricted for breaking the server rules.
• A payment dispute was opened before contacting support.
• The buyer changed their mind after using the rank or item.

4. Requesting a refund

Open a support ticket through the official Avantos Discord and provide:

• Your Minecraft username.
• The Tebex order or transaction ID.
• The package purchased.
• The reason for the request.
• Relevant screenshots or proof.

5. Review and processing

Avantos aims to review requests within 48 hours, although complex cases can take longer. Approved refunds are processed through Tebex or the original payment provider. External bank and payment-processing times are outside Avantos control.

6. Partial resolutions

If part of a bundle was delivered or used, support may offer a partial refund, replacement, store credit or another practical resolution instead of a full refund.

7. Chargebacks

Contact support first. Chargebacks can automatically restrict store or server access while the case is reviewed. False or abusive disputes may result in permanent restrictions.